Privacy policy

1) Log files
Each time you use the internet certain data is automatically transferred from your browser and stored by us in so-called log files.

  • (1) Information about the browser type and the version used
  • (2) The user's operating system
  • (3) The user's internet service provider
  • (4) The user's IP address
  • (5) The date and time of access
  • (6) Websites from which the user's system accesses our website
  • (7) Websites that are retrieved by the user's system through our website
  • (8) Name of the downloaded file
  • (9) Volume of data transferred
  • (10) A report as to whether the download was successful

The log files are stored by us in order to investigate defects and for security reasons. They are stored for up to 1 year, after which they will be deleted, provided the user does not give us the consent to store them for a longer period. Moreover, Log files that must be retained for longer periods for evidence purposes are excluded from deletion until the applicable incident has been reviewed and may in particular cases be passed along to investigating authorities.

2) Cookies
What are cookies?
Cookies are small text files that are sent whenever a webpage is visited and are stored in the user's browser. If the corresponding webpage is visited again, the user's browser will send back the content of the cookie, thereby enabling the user to be recognised.

For how long are cookies stored in the browser?
Some cookies are automatically deleted at the end of the browser session (so-called session cookies), others are stored in the user's browser for a specified period of time or indefinitely and thereafter deleted themselves (so-called temporary or permanent cookies).

Blocking or cancelling cookies?
Use the link provided below, you can see whether cookies from various providers have been activated and object to the collection or analysis of your data using their cookies: www.youronlinechoices.com

It is possible to object to various cookies in a blanket fashion, including in particular those of US providers, by clicking on the following link: optout.networkadvertising.org

Comprehensive information concerning cookies may be found on the following user portal: http://www.allaboutcookies.org/

What cookies do we use and for what purpose?
We use cookies in order to make our website more user-friendly and to measure and analyse the usage of our website. Some elements of our website require that the browser accessing the site can also be identified after switching to a different page. We also use cookies on our website that enable an analysis of the browsing habits of the users.

Absolutely essential cookies
Some cookies are essential in order for us to be able to securely provide our online services. This category includes, for example, cookies:

  • that are used in order to identify or authenticate our users;
  • that temporarily store certain information entered by users (e.g., content of an online form);
  • that save particular user preferences (e.g., search or language settings);

Tracking cookies in connection with social plugins
The embedding of social plugins often results in plugin cookies being saved by providers.

3) Web analysis tools
We need statistical information in order to be able to make our website more user-friendly and to conduct market research.

We use the following web analysis tools for this purpose. The usage profiles generated by the tools using analysis cookies or from an analysis of the log files are not cross-referenced with personal data. The tools either do not use the IP addresses of users at all or abbreviate them immediately after collection. The providers of web analysis tools only process data as processors in accordance with our instructions and not for their own purposes.

For each web analysis tool, you can find information regarding the corresponding provider, as well as how to object to the collection and processing of data through the tool. Please note in relation to tools that work with opt-out cookies that the opt-out function is device- or browser-specific and generally only applies for the specific end device or browser used. In addition, you can also prevent usage profiles being generated overall by deactivating cookies in general.

  • Google Analytics: Google Analytics is provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). We use Google Analytics along with the additional IP address anonymisation function offered by Google: This means that IP addresses will generally already by anonymised by Google within the EU, and only in exceptional cases not until they reach the USA, and that in any case they will only be stored in abbreviated form. You can object to the collection and analysis of your data through this tool by downloading and installing the browser plugin available at the following link: tools.google.com/dlpage/gaoptout?hl=de.
  • Webtrekk: Webtrekk is provided by Webtrekk GmbH, Boxhagener Strasse 76-78, 10245 Berlin, Germany. You can object to the collection and analysis of your data through this tool by downloading and saving the opt-out cookie available at the following link: optout.webtrekk.net/?r=http://www.webtrekk.com/index/datenschutzerklaerung/opt-out.html.
  • Optimizely: Optimizely is provided by Optimizely GmbH, Spichernstrasse 6, 50672 Cologne, Germany. You can object to the collection and analysis of your data through this tool by opting out using the following link: www.optimizely.com/de/opt_out.
  • ShinyStat: it is provided by Triboo Data Analytics Srl, Viale Sarca 336, Edificio sedici, 20126 Milano, Italy. You can object to the collection and analysis of your data through this tool by opting out using the following link: https://www.shinystat.com/it/opt-out.html.

4) Social plugins (plugins)
What are plugins?
Plugins enable the integration of social media into the website of ERS Railways B.V.. The various providers of plugins are referred to below collectively as "plugin providers".

Plugins are deactivated as the default setting in order to prevent the automatic disclosure of user data to providers. Only after the user clicks on the plugin (Shariff plugin) is it activated and is data transmitted. Log files (including the IP address) are thereby transferred by your internet browser directly to a server of the relevant plugin provider and may be saved at that location. This server may be located outside the EU or the EEA (e.g., in the USA).

Prevent the activation of plugins?
If you do not wish to have data exchanged between you and social media, you should log out of social media before using the website of ERS Railways B.V.. In addition, you should activate the private mode in your browser.

In addition, it is also useful to deactivate or restrict cookies in your browser settings in order to prevent third parties from being able to monitor your browsing habits. You can generally also completely prevent the loading of plugins by using add-ons for your browser (so-called script blockers).

Does ERS Railways B.V. have any influence over the scope of data processing by plugins?
Plugins are independent extensions of the plugin provider. ERS Railways B.V. does not therefore have any influence over the scope of the data collected and stored by the plugin providers through plugins. If any of the named plugin providers has stored a cookie on your device, it may record your browsing habits and generate detailed usage profiles using tracking data.

Further information concerning the purpose for which data are collected, the extent to which this occurs and the further processing and use of your data by the plugin provider along with your rights and configuration options in order to protect your data may be found in the Privacy Notices of the relevant providers. We use social plugins ("plugins") from the following providers in connection with our website:

• Plugins from LinkedIn: LinkedIn is operated by LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA (“LinkedIn”). An overview of LinkedIn plugins and their appearance may be found here: https://developer.linkedin.com/plugins#; information regarding data protection at LinkedIn may be found here: https://www.linkedin.com/legal/privacy-policy.

5) Contact forms
We offer you the opportunity to reach us directly by using contact forms and, for example, to submit suggestions, requests, complaints and enquiries to us about our website and services. The personal data collected through this means (e.g., name, email address) are used exclusively for the purpose specified.

If you have any questions regarding the processing of your personal data, please use the contact privacy@ersrail.com

We delete any data that you transmit to us using contact forms as soon as their storage is no longer necessary.

6) Technical information regarding browser settings
By using the privacy settings of your browser, you can to prevent third parties from being able to monitor your browsing habits. In order to do so you need to activate the private mode. In addition, it is also useful to deactivate or restrict cookies in your browser settings. You can generally also completely prevent the loading of plugins by using add-ons (script blockers) for your browser.

Further details can be found in your applicable browser instructions: